Click and Collect. Please advise on time required to pick up when placing your order.

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Subscription

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All Subscriptions include local delivery (Cape Reinga to Kaitaia)

For any subscription requests outside this area will incur a extra courier fee.

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Shipping Terms

 

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Safe Delivery

By using our delivery service, you agree to let our professional couriers use their best judgment as to whether the flowers or gifts can be safely left at a delivery address, should no one be there to receive them. We can hold no liability for those orders left at our discretion.

If a requirement of the destination is that orders be received and passed over to a concierge or gated security, we can hold no liability for those orders from that point on.

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Redelivery Options

If a delivery attempt is unsuccessful due to an incorrect address provided, or no one is available to receive the order, or our courier believes the order cannot be left safely, then a redelivery fee will apply to the same value as the original delivery fee.

The buyer will be contacted before the order is redelivered and given the option to pay a redelivery fee or pick the flowers or gifts up from your nearest courier depot.

If Tealuca Wildflowers is at all responsible for the delivery issue, a redelivery fee will not apply.

 

Calling a Recipient

If we haven’t been able to contact the buyer over a delivery issue, and the gift recipient’s contact details have been provided, we reserve the right to call them. In this unusual occasion, your details will be kept confidential.

 

Saturday Deliveries

Yes, we deliver on Saturdays but those deliveries must be ordered before 10am Saturday for a Saturday delivery within the Te Kao - Motutangi area only.

Saturday delivery to your town visit NZ Couriers here » http://www.nzcouriers.co.nz/checkit/

To be sure your delivery will reach its destination on time, order on line, but also call us on 0274778402 to verify.

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Emergency Flower Deliveries

If you have an URGENT request we’ll probably say YES. It might cost you a little more but we’ll do our best to get it there; big and beautiful and on time! While you can place your order, and pay for it online, please call us on 0274778402 to discuss your emergency requirements.

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Public Holidays

We don’t deliver on Public Holidays. But we do deliver on Mother’s Day (local area's only Te Kao - Motutangi. To avoid disappointment order early!

 

Substitutions

As you can imagine flower varieties and colours displayed on our website are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value. This condition also applies to foliage, wrapping, vases and gift accessories.

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Shipping Fees

A shipping fee, to cover the costs of handling and delivery, is usually added to flowers and gifts ordered at Tealuca Wildflowers. Shipping will be calculated on your order, dependent on the delivery address. Shipping fees will be specified during checkout, before your order is confirmed by you and processed for payment.

Delivery charges include NZ Goods & Services Tax (GST).

Watch out for our FREE SHIPPING promotions.

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Estimated Delivery Times

Orders will be shipped for delivery to reach the recipient on the day you have requested. Te Kao - Motutangi orders are likely to be arranged and shipped on the day the recipient is to receive them. Other locations may have their order shipped the day before the indicated requirement. Rural and some residential areas may require an additional 1-2 days in delivery time.

We endeavour to do our best to have orders arrive at your desired time but cannot be held responsible for deliveries that arrive sooner than expected or are held up in transit through unforeseen events.

So please consider the shipping address you specify. 

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Out of stock

If you have ordered an item that is temporarily out-of-stock, discontinued or sold-out (excluding flowers that can be substituted with something similar of equal or greater value), we will attempt to contact you immediately and arrange your money back or a suitable replacement product.

If you have any questions, please call our team on 027 4778 402 or email tealucawildflowers@yahoo.co.nz